If you use the Flexbook app and would like your account and associated personal data deleted, you can request deletion using the process below.
Flexbook is provided by Vigyr (ABN 46 276 349 233) for participating gyms and health clubs (“Clubs”). Each Club is the data controller for its members’ data, and Vigyr acts as the processor/service provider for the Flexbook platform.
To request deletion of your Flexbook account and associated personal data, please do one of the following:
- Contact your Club directly and ask them to delete your Flexbook account and associated member data.
- If you cannot reach your Club, email admin@vigyr.com with the subject line:
Flexbook Account Deletion Request
Please include the following details in your request:
- Your full name
- Your Club name
- The email address, mobile number, or username linked to your Flexbook account
- A short statement that you want your Flexbook account and associated data deleted
We may request additional information to verify your identity before processing the request.
Once your deletion request is verified and approved, the following data may be deleted from Flexbook systems, as applicable to your account:
- Member profile information, including name, email, phone number, address, date of birth, gender, and membership identifiers
- Uploaded profile images
- Booking and waitlist records
- Attendance history
- Creche-related profile data associated with your member account
- App account credentials and related identifiers stored for app access
Some limited data may need to be retained after your deletion request is completed, where required by law, required by the Club, or reasonably necessary for security, fraud prevention, dispute resolution, or regulatory compliance.
This may include:
- Transaction and receipt records
- Security and audit logs
- Records needed to comply with legal obligations
- Minimal operational records required to document that a deletion request was completed
Flexbook does not store full payment card numbers or CVVs. Payments are processed by third-party PCI DSS-compliant providers.
Where data must be retained for legal, accounting, security, or regulatory reasons, it will be retained only for the minimum period required by the relevant obligation.
Confirm before publishing:
Add your actual retention wording here if you have a defined period, for example:
- Transaction and financial records may be retained for up to [X years] where required by law.
- Security and audit logs may be retained for up to [X months/years] where reasonably necessary for fraud prevention and security.
If you do not have a fixed period yet, keep the broader wording above, but it is better for Google compliance if you can state the actual period.
Confirm before publishing:
If this is operationally correct for your business, add:
We aim to process verified deletion requests within 30 days.
Only include that if you can actually meet it.
For privacy-related questions about the Flexbook app, contact:
Email: admin@vigyr.com
For access, correction, or deletion requests relating to your membership records, you may also contact your Club directly.